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Post-Pandemic Medical Transit: Changes and Improvements in the Last Few Years

The global pandemic brought about unexpected challenges, prompting industries worldwide to reevaluate their procedures and practices. The medical transit industry, pivotal for communities in areas like Bergen and Passaic Counties, was no exception. As we traverse the roads of New Jersey, our dedication to the safety and comfort of our patients remains unwavering. In these past few years, non-emergency medical transportation has seen significant alterations and advancements. This article will examine six key areas of transformation, including Enhanced Hygiene Protocols, Telehealth Integration, and more, shedding light on the industry's dedication to improved patient care and operational efficiency.


1. Enhanced Hygiene Protocols

The pandemic emphasized the critical need for superior hygiene standards across all sectors. In the world of medical transit, these revelations led to an overhaul of cleaning and disinfecting procedures. Every ambulance and MAVO-equipped van in New Jersey, especially those serving Bergen and Passaic Counties, has implemented rigorous disinfection protocols post-trip. The CDC also posted guidelines when transporting a patient that is suspected of having an infection. Emphasis is placed on sterilizing high-touch areas such as door handles, seating surfaces, and essential medical tools. As an added layer of protection, hand sanitizers, masks, and even face shields are now common accessories found in every vehicle, protecting both patients and our valued staff.


2. Telehealth Integration

Telehealth witnessed an exponential rise in adoption rates during the pandemic, revolutionizing patient-doctor interactions. Acknowledging its transformative power, facilities and even medical transit firms, in some states, have integrated telehealth features into their core services. Today, EMTs and MAVO drivers may not just be EMS or transport experts; they may also be equipped to facilitate and support virtual medical consultations during a patient's journey should they be necessary. This integration reduces in-person visits, offers patients timely medical insights, and ensures continuous care even when on the move.


3. Advanced Booking Systems

The digital surge during the pandemic has set new benchmarks for online customer experiences. Reflecting these changes, some medical providers and facilities in counties like Bergen and Passaic have adopted advanced, user-friendly booking systems. Patients can seamlessly schedule, amend, or cancel appointments, streamlining the process. At A&M Medical Services, in addition to being able to call us directly for your needs, you can also request a transport directly from our website.


4. Training for Unprecedented Situations

Unpredictable health crises, like the pandemic, underscored the importance of being prepared for any medical scenario. This realization birthed comprehensive training modules aimed at equipping EMTs and MAVO drivers with the skills to handle diverse and challenging situations. From managing patients with lingering post-COVID symptoms to ensuring the secure transit of those with compromised immune systems, our teams have been thoroughly trained, ensuring every patient receives the utmost care during their journey.


5. Patient-Centric Approach

The post-pandemic era highlighted the essentiality of placing patients at the heart of medical service design. Today, more than ever, medical transportation companies are intently listening to patient feedback, crafting services that prioritize their comfort and well-being. Whether it's offering amenities such as blankets and refreshments for longer commutes or ensuring a smooth ride with advanced vehicle suspensions, there's a discernible shift towards creating a memorable and comfortable transit experience.


6. Infrastructure Overhaul

Infrastructure plays an unsung role in patient comfort during transit. The post-pandemic world saw massive investments in upgrading medical transit infrastructure. From state-of-the-art ambulances equipped for stretcher transportation to MAVO vans fitted with comfortable wheelchair facilities, fleets have been revamped across the board. Enhanced ventilation systems, better seating ergonomics, and advanced medical equipment are just a few of the numerous improvements made, ensuring every patient journey is a comfortable one6.



The aftermath of the global pandemic was a period of intense learning and rapid adaptation for the medical transit sector, especially in areas like Bergen and Passaic Counties. While challenges were plenty, they paved the way for noteworthy advancements that have reshaped the industry. Looking ahead, it's evident that the lessons imbibed during these trying times have fortified the sector, promising an unwavering commitment to patient comfort and safety. Contact our medical transportation company located in Bergen County today to learn more about our services and how we can assist you or your loved ones in getting to their destination safely and comfortably.

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